The Ultimate Multichannel Helpdesk for eCommerce
Complete eCommerce Customer Service: A Multichannel Helpdesk and Multichannel Orders Manager for eBay, Amazon, Shopify, Etsy, WooCommerce (and more)
Your Ultimate Multichannel eCommerce Customer Service Starts Here
The multichannel helpdesk's inbox creates much-needed consistency and consolidates all of your multichannel customer service into one workspace. What's more, you can customize how it organizes incoming messages with automatic teammate assignments, filters, tags, and other time-saving features.
Support Inbox Features
- Automatically assign teammates new tickets with custom ticket conditions.
- Create custom filter views based on selling channel, ticket type, ticket status, and more.
- Take bulk actions to mark as read, change ticket status, assign to teammates, star, and more.
- Optional "Time left to reply" countdown timers.
- A second optional inbox view that merges the conversation view into the same screen.
- Personal inboxes for each of your team, along with a "mentions" filter to view notes that your team has tagged you in.
The multichannel helpdesk's conversations view also includes easy ways for your team to communicate details about the buyer and conversation without ever leaving the page.
Conversation Features
- Create message snippets and personalized templates to automatically insert buyer info and text into your reply.
- Include notes about the buyer that appears in the order details of every conversation with the customer.
- Add notes to the conversation that only you and your team can see.
- "Mention" your teammates in conversation notes to alert them to the ticket.
- Take actions on multichannel orders and cases, including managing eBay cases, issuing returns, canceling orders, and more.
You can take order actions directly in the customer's conversation with the eCommerce helpdesk, or you can jump to our fully-featured multichannel order management app for more abilities and bulk actions for multichannel orders.
Order Manager Features
- Send bulk messages based on listing category, item, and more.
- Use and save advanced filter combinations to find the right orders fast.
- Export bulk/ filtered orders to a CSV file.
- Bulk update shipping status and upload a tracking number CSV.
- Relay important information to your team with internal order notes.
- Order, buyer, and shipping details, with countdown timers, profit calculators, feedback status, and more.
Trusted by over 200,000+ Sellers
to drive sales and manage
multichannel eCommerce
10M+
Messages Sent
3X Faster
Answering to buyers between accounts
37%
Decrease in cases opened by buyers
Excellent
See All our Reviews on
Why Sellers Succeed With Our Multichannel Helpdesk Software
Get it Now!
Boosted Workflow Productivity: Save Time, Sell More.
Save countless hours managing eCommerce customer service so your your team can focus on building customer relationships and driving more sales.
Full Service: Manage Orders, Cases, Returns, And Refunds
Process multichannel orders, respond to item and shipping inquiries, settle return requests, and resolve eBay cases—all with our dynamic multichannel helpdesk.
Security: Your eCommerce Accounts—Safe
Teammates and eCommerce VAs can work from your selling channels without needing your passwords. You may also enable which tools and accounts a teammate can access.
One Helpdesk: No Login And Logout Between Accounts
Whether you sell on Shopify, Amazon, eBay, Etsy, email, or WooCommerce, manage all of your messages and orders on one eCommerce helpdesk.
Grow your Business Much Faster
Get a clear overview of your eBay feedback automation performance and track recent reminders
Improve Listings Visibility
Get customization options such as country-targeted messages, Dynamic Fields, sending times and trigger events to improve communications and ensure higher success.
Save hours when editing listings
Easily set automated feedback requests and autmatically leave feedback for your buyers. We take care of the manual work,
Get control over multiple acconts
Easily set automated feedback requests and autmatically leave feedback for your buyers. We take care of the manual work,
so you can focus on growth.
Manage your multichannel customer service at lightning speed.
(Less Than 30 Seconds Away!)
No Credit Card Required!
All the Multichannel Helpdesk Features You Need
Easily manage all eCommerce customer service from multiple accounts and marketplaces
Automatically assign teammates tickets and easily communicate details about orders and buyers
Use message templates and snippets to speed up your answers and support
Reduce your workload and use rules to automatically organize and label incoming tickets
Improve response time and service by automatically replying to new conversations
Frequently Asked Questions
Can I connect multiple accounts from the same selling channel?
How many teammates can I add to my multichannel helpdesk?
How easy is it to switch between channel messages?
Can I manage eBay cases with 3Dsellers multichannel helpdesk?
Why Do eBay Sellers Choose 3Dsellers?
Definitely one of the best eBay selling tools...
I have used so many eBay selling tools over the years and I could not find one that had all the right systems under one roof. You can't beat the price "wow" you get a lot for your money. Customer support was also awesome. They were very prompt at fixing my issue.“
May 5, 2020
Why Do ebay Sellers Choose 3Dsellers?
Five Stars For 3Dsellers
I have been using their software for over 6 months now and I am extremely pleased with it. One of the biggest challenges in eCommerce is customer service and this alone could be the difference between success or failure. 3Dsellers makes this a breeze by allowing you to set up "canned" responses, which makes responding to your customers' messages a lot quicker.
Aug 18, 2020
Why Do ebay Sellers Choose 3Dsellers?
Better than others
I've used another major listing software prior to joining 3Dsellers. Since my switch, my listings have looked and performed better than ever. The customer service has been outstanding with fast responses and corrections to bugs in a timely manner. They've also quickly implemented important suggested enhancements, sometimes within 24 hours. It's a great product and a great team. I've enjoyed using their product.
Aug 17, 2020
Why Do eBay Sellers Choose 3Dsellers?
Handy app for a reasonable price with A+ customer support
We've been working with 3Dseller for a year already and it's a pleasure to get the service of this level. The customer support is very thoughtful and replies in a timely manner. Feedback reminder helped us to get 700 additional feedback comments in a year (our total count started from 1700 stars and now it reached 4200).
Aug 13, 2020
